Technical Delivery & Orchestration
Roadmaps, releases, dependencies, delivery predictability, cross-team coordination, risk management and executive stakeholder communication.
Technical Delivery · SRE/DevOps · Cloud · AI · Digital Commerce
Turning complex ideas into reliable delivery and business impact.
I’m a technology and delivery leader with 13+ years of experience spanning software engineering, DevOps/SRE, cloud operations, technical product ownership, people leadership and digital commerce.
I connect engineering depth with delivery leadership — from building and operating reliable systems to coordinating roadmaps, releases and cross-team dependencies. Increasingly, I use AI and LLMs to improve how teams develop, operate, communicate and make decisions.
01 / What I do
Bridging engineering, operations and delivery.
My background combines hands-on technical experience with product and management responsibility. That gives me a practical view of delivery from multiple angles: how systems are built, how they fail, how teams operate them, how roadmaps are coordinated and how business stakeholders consume progress.
SRE, DevOps & Operations
Reliability engineering, observability, incident response, automation, SLIs/SLOs, postmortems, disaster recovery and operational excellence.
Cloud & Platform Engineering
Cloud-native environments, Kubernetes, APIs, distributed services, CI/CD, infrastructure automation and release trains.
Technical Product & Team Leadership
Technical product ownership, international team leadership, mentoring, hiring, prioritization, delivery cadence and organizational improvement.
Digital Commerce
Years of experience across enterprise e-commerce environments, platforms and operational delivery for major brands and digital businesses.
AI, LLM & Automation
Using LLMs, RAG, chatbots, GitHub Copilot and AI environments to improve development, support, service management, knowledge workflows and everyday delivery work.
02 / AI in practice
AI as part of the everyday operating model.
I see AI less as a standalone initiative and more as a new capability layer across delivery, engineering, operations and commerce. The value comes from embedding it into real workflows — with human judgment, clear guardrails and measurable outcomes.
Everyday Work & Leadership
Using LLMs to structure information, summarize complex inputs, prepare stakeholder communication, challenge assumptions, improve documentation and accelerate decision preparation.
Engineering & Development
AI-assisted coding, reviews, test generation, troubleshooting, documentation and knowledge retrieval — with tools such as GitHub Copilot and LLM-based workflows used as engineering copilots rather than autonomous substitutes.
Operations & Reliability
Applying LLMs and retrieval-based approaches to incident context, runbooks, support knowledge, postmortem analysis, service-management workflows and operational learning.
E-commerce & Customer Experience
Exploring AI across product discovery, search, merchandising, content, support, personalization, operational automation and agentic workflows — always tied back to customer and business value.
LLMs, RAG & Internal Knowledge
Hands-on exposure to Llama, RAG, chatbots and AI environments, including infrastructure for testing LLM-based use cases aimed at improving support and service-management processes.
Responsible Adoption
Keeping data sensitivity, security, human oversight, evaluation and measurable outcomes part of the design — especially when AI becomes embedded in business-critical workflows.
03 / Selected impact
13+years across software engineering, SRE, operations, product ownership and technical leadership
15+SRE professionals led across Germany, India and Portugal
80%of selected manual deployment, server and data-import work automated on a major project
24/7support operations strengthened through incident and escalation management tooling
04 / Experience
A progression from engineering to technology leadership.
My career has grown through multiple layers of technology work — starting with software development, moving into SRE and operations, then technical product ownership and management, and now broader technical delivery leadership.
CURRENT
SHOPWARE
Technical Delivery Manager · Cloud Products
Leading coordination across cloud product delivery with responsibility for roadmaps, release rollouts, delivery reporting, cross-team dependencies, risk management, incidents, escalations and stakeholder communication.
2024 — 2025
DICONIUM · A VOLKSWAGEN GROUP COMPANY
Manager · Site Reliability Engineering
Led service delivery and operational takeover for a business-critical Volkswagen data distribution initiative. Established embedded SRE practices, supported leadership development, contributed to Service & Operations strategy, and led infrastructure work for an AI environment used to test LLM-based support and service-management use cases.
2021 — 2024
DICONIUM · A VOLKSWAGEN GROUP COMPANY
Technical Product Owner
Led an international team of 15+ SREs across Germany, India and Portugal in a large-scale automotive environment. Owned technical backlog and delivery cadence, collaborated across SAFe/ART structures and drove incident, escalation, reliability and automation initiatives.
2020 — 2021
DICONIUM · A VOLKSWAGEN GROUP COMPANY
Senior Site Reliability Engineer
Steered incident response and escalations, led blameless postmortems, designed disaster recovery approaches, contributed to architecture decisions and mentored engineers. Introduced Wazuh SIEM and Grafana capabilities that later became part of the service portfolio.
2016 — 2020
DICONIUM · A VOLKSWAGEN GROUP COMPANY
Site Reliability Engineer / DevOps
Supported enterprise e-commerce projects for Daimler, Mercedes-Benz, STIHL, Foot Locker, Porsche and Volkswagen. Worked across production operations, deployments, automation, monitoring and incident response, including automating 80% of selected manual operational tasks on a major project.
2015 — 2016
ABIT · VARAŽDIN, CROATIA
Software Developer / Technical Team Lead
Built and maintained banking and financial IT systems, maintained an internal web framework and took technical leadership for an online banking module — establishing the engineering foundation for my later work in reliability, operations and delivery.
05 / Domains
Experience across the full technology lifecycle.
I have worked across software creation, platform operations, service reliability, product ownership, management and delivery — in environments where technology has to scale, stay reliable and support real business outcomes.
Software Engineering
Hands-on foundation in Java, web systems, backend development and technical ownership of business-critical applications.
SRE & DevOps
Reliability engineering, automation, monitoring, CI/CD, incident management, SLIs/SLOs and blameless learning.
Cloud & Platform
Cloud-native infrastructure, Kubernetes, APIs, distributed services, infrastructure automation and platform delivery.
Digital Commerce
Enterprise e-commerce environments across Shopware and projects involving Mercedes-Benz, Porsche, STIHL, Foot Locker and Volkswagen.
Automotive
Years in large-scale Volkswagen Group environments, with complex stakeholder structures, international teams and business-critical systems.
AI & Automation
Practical experience with Llama, RAG, chatbots, GitHub Copilot and AI environments, with a focus on useful workflows rather than AI as a standalone buzzword.
06 / How I operate
Engineering depth. Delivery clarity. Business context.
My leadership approach is shaped by having worked on both sides of delivery: building and operating systems, and later coordinating the people, dependencies, risks and decisions around them.
Understand the system.
Strong delivery decisions start with enough technical depth to understand architecture, reliability and operational constraints.
Make dependencies visible.
Complex delivery becomes manageable when dependencies, ownership and sequencing are explicit.
Surface risks early.
A risk raised early creates options. A risk raised late becomes an escalation.
Use AI to remove friction, not judgment.
Automate synthesis, search, drafting and repetitive analysis, while keeping ownership and decisions with people.
Communicate for decisions.
Stakeholders need clarity on progress, confidence, risks and decisions — not another status meeting.
07 / Topics I think about
Ideas worth exploring.
A future home for practical notes connecting technical delivery, SRE/DevOps, cloud platforms, AI and digital commerce.
DELIVERY
What SRE taught me about technical delivery management
SRE → LEADERSHIP
Why reliability thinking matters beyond operations
AI + OPERATIONS
Where LLMs actually help SRE and service-management teams
E-COMMERCE
What reliable platform operations mean for digital commerce
AI + DELIVERY
How AI can improve delivery predictability without creating false confidence
LEADERSHIP
From technical team lead to cross-team delivery leadership: what changes and what does not
08 / Contact
Complex technology.
Clear delivery.
I enjoy connecting with people working on cloud platforms, digital commerce, AI-enabled products and complex technology organizations — whether to exchange ideas, discuss delivery challenges or explore new opportunities.
Get in touch
flegar.jurica@gmail.com ↗